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Energy Service Franchise Model

Demonstrating customer focused delivery of services in partnership with the Government

THE GOAL

Working with key stakeholders to create win-win solutions for all, providing 24*7 affordable power supply in a sustainable and economical way

APPROACH

The programme leverages the relationship between customer experience and viability of rural electricity to create a virtuous cycle. The utility improves the reliability and quality of supply by reinforcing the electricity network. This leads to better customer experience of electricity which will ensure that the customer pays their bill in a timely manner, making the rural electrification service viable

OPPORTUNITY

The framework enables electricity demand growth by ensuring adequate and universal electricity access to all customer segments, reliable and quality power supply, and enhanced customer service.

It helps all the stakeholders to achieve their objectives – Customers, Discoms, Government, Energy Service Providers and State Electricity Regulatory Commissions.

Energy Service Franchise Model = Access, Quality, Reliability

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Customer Service
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Number of connections
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Electricity Quality
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Predictability of power availability
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Focus on Customer Satisfaction

Please Contact Us to know more about our Energy Service Franchise Model